Get in touch with the right team for your query
Effective Date: 1 April 2026
Varinder Rajoria
Acknowledge within 48 hours, resolve within 30 days
Use for: Complaints about services, data processing grievances, dispute resolution
Varinder Rajoria
Monday to Friday, 10:00–18:00 IST
Use for: Data access requests, correction, erasure, consent withdrawal
Use for: Formal legal notices, regulatory correspondence, compliance queries
Available 24/7 via in-app Help
Use for: Account issues, transaction queries, feature help, bug reports
Postal address for all departments: Varinder Rajoria, Savnex Private Limited, F279, Industrial Area Phase 8B, Mohali, Punjab — 160071, India
Email [email protected] with your registered mobile number, a clear description of the issue, and any supporting documents.
The Grievance Officer will acknowledge your complaint within 48 hours with a reference number.
We investigate and resolve your complaint within 30 days. You will receive updates at key milestones.
If not resolved within 30 days, you may escalate to the Data Protection Board of India, RBI Ombudsman, or Consumer Forum.
If your grievance is not resolved within 30 days, you may escalate to:
For complaints relating to personal data processing under the DPDPA 2023.
For unresolved UPI, BBPS, or PPI wallet complaints. File at cms.rbi.org.in.
Under the Consumer Protection Act 2019, approach the appropriate District, State, or National Consumer Disputes Redressal Commission.
Savnex and Knotsync do not independently hold payment licences. All regulated financial activity flows exclusively through Zwitch and Setu.
Email [email protected] with the subject "Data Access Request — [your registered mobile number]". We acknowledge within 24 hours and provide a structured export within 72 hours.
Email [email protected] with the subject "Erasure Request". We confirm what can be erased immediately and what must be retained under law (e.g., financial records for 8 years). Erasure within 30 days.
Acknowledged within 48 hours, resolved within 30 days. If unresolved, escalate to the DPBI (data issues) or RBI Ombudsman (payment issues).
PPI wallet and vault balances are held by RBI-licensed partners, not Savnex. The applicable RBI protection regime applies. Savnex will cooperate with any resolution process.
Only as described in our Privacy Policy Section 5 — with licensed payment/banking partners for service delivery, and where required by law. We never sell data.
Last updated: 1 April 2026 | Version 2.0
Savnex Private Limited | CIN: U62090PB2026PTC066988