How to permanently delete your Savnex account and all associated personal data
Last updated: 1 April 2026
⚠️ Account deletion is permanent and irreversible.
Once your account is deleted, all your data is erased and cannot be recovered. Please read the details below before proceeding.
The fastest way to delete your account is from within the Savnex app itself:
Log in to your account on your Android device.
Tap the profile icon in the bottom navigation bar, then tap "Settings".
Scroll to the Account section and tap "Manage Account".
Tap the "Delete Account" option at the bottom of the page.
Confirm via OTP sent to your registered mobile number.
Read the confirmation screen, then tap "Delete permanently". Your account and data deletion will begin immediately.
If you no longer have access to the app, you can request account deletion by email:
| Data Type | Action | Retention Reason (if any) |
|---|---|---|
| Profile (name, mobile number) | Deleted | — |
| KYC data (PAN, Aadhaar last 4, liveness result) | Deleted | — |
| UPI VPA / payment addresses | Deleted | — |
| PPI wallet balance | Resolved and deleted | Balance returned per RBI PPI rules before deletion |
| Savings vault balance | Resolved and deleted | Balance transferred to registered bank before deletion |
| Bilateral ledger entries | Deleted from active records | — |
| In-app messages and support tickets | Deleted | — |
| Device tokens (FCM) | Deleted | — |
| Financial transaction records | Retained for 8 years | Mandatory under Companies Act 2013, Section 128 and RBI KYC Master Directions |
| KYC audit trail | Retained for 5 years post-closure | Mandatory under RBI KYC Master Directions 2016 |
| Anti-fraud / AML logs | Retained for 5 years | Mandatory under PMLA 2002 |
Data retained for regulatory compliance is stored securely in isolated, access-controlled storage and is never used for marketing or profiling.
Any remaining PPI wallet balance will be refunded to your linked bank account (if KYC-verified) or resolved per RBI PPI Master Directions before the account is closed. You will be notified and asked to confirm before deletion proceeds.
Outstanding vault balance will be transferred to your registered bank account before the account is closed. Processing time: 1–3 business days subject to IMPS/NEFT timelines.
Account deletion will only proceed after all pending transactions are settled. You will be notified of any pending items that need resolution.
Any unused reward pool funds in the merchant escrow will be returned to the merchant's registered bank account before closure.
Account access is revoked. You will be logged out on all devices.
Profile data, KYC data, UPI VPA, device tokens, and in-app messages are queued for deletion.
All queued personal data is permanently erased from active systems and backups.
Financial transaction records and KYC audit trail retained in isolated storage as required by law.
If you face any issues with the deletion process, contact the Privacy Officer:
Last updated: 1 April 2026 | Version 1.0
Savnex Private Limited | CIN: U62090PB2026PTC066988